Troubleshooting Blank Screen on Trezor.io/Start

Fixing the Most Common Issues That Cause a White or Unresponsive Setup Page

Trying to set up your Trezor wallet and seeing nothing but a blank screen when you visit Trezor.io/Start? You’re not alone. While the setup process is generally smooth, a blank or frozen screen can occasionally interrupt users — often due to browser conflicts, outdated software, or connection issues.

This guide explains why this happens and provides step-by-step solutions to get you back on track quickly.

Common Causes of a Blank Screen on Trezor.io/Start

Before jumping into solutions, it helps to understand the most likely reasons for a blank screen:

  • Browser incompatibility or outdated version
  • Conflicting browser extensions (e.g., ad blockers, crypto wallets)
  • Cached data interfering with page load
  • Missing Trezor Bridge or incomplete installation
  • USB connectivity issues with your Trezor device
  • OS-level driver or permission conflicts (especially on macOS or Linux)

Quick Fixes to Try First

Start with the following quick solutions:

1. Refresh the Page

Sometimes, a simple reload is enough:


2. Try a Different Browser

Supported browsers include:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Avoid using Safari or Brave, which may block some essential scripts by default.

3. Use Incognito/Private Mode

Browser extensions can interfere with loading scripts. Open a private window:

Deeper Troubleshooting Steps

If the issue persists after basic checks, try the following detailed fixes:

4. Clear Browser Cache and Cookies

Corrupted cache can cause load errors.

To clear in Chrome:

  • Go to Settings > Privacy & Security > Clear browsing data
  • Select "Cached images and files" + "Cookies"
  • Restart the browser and try again

5. Disable Browser Extensions

Extensions like MetaMask, AdBlock, or privacy tools may interfere with Trezor’s page scripts.

Temporarily disable all extensions:

  • Chrome: Settings > Extensions > Toggle off all

Then reload Trezor.io/Start.

6. Check Trezor Bridge Installation

If using the web version of Trezor Suite, you need Trezor Bridge to allow communication between the browser and device.

To check:

  • Ensure you’ve installed Bridge from the official site
  • Reboot your computer after installation
  • Confirm it’s running in the background (on Windows or macOS)

If Bridge is outdated or corrupted, uninstall and reinstall the latest version.

7. Use the Trezor Suite Desktop App Instead

If the browser setup doesn’t work, download and install the desktop version:

  • Available at trezor.io/start
  • Works without requiring Bridge
  • More stable and secure

USB & Hardware Checks

Sometimes the issue isn’t the browser but how your Trezor is connected.

8. Use a Different USB Port or Cable

  • Make sure you’re using a data-capable USB cable (not a charge-only one)
  • Avoid USB hubs — connect directly to your computer
  • Try a different USB port

9. Restart Computer and Try Again

Restarting your system can help reload drivers, clear cache, and reinitialize device connections.

OS-Specific Fixes

Windows:

  • Run Trezor Suite as Administrator
  • Update USB drivers in Device Manager

macOS:

  • Go to System Settings > Privacy & Security
  • If the app or Bridge was blocked, approve it manually

Final Option: Clean Setup

If all else fails:

  1. Uninstall Trezor Bridge
  2. Clear browser cache and cookies
  3. Reboot your computer
  4. Reinstall the latest Trezor Bridge
  5. Open a fresh browser window and retry trezor.io/start

Alternatively, skip the browser completely and use the desktop app.

When to Contact Support

If none of these solutions fix the issue:

  • Your Trezor device may be faulty
  • There could be system-specific conflicts (especially on Linux)
  • You might need help restoring a previous wallet or seed phrase

Visit the official Trezor Support Portal or submit a ticket with:

  • Your OS and browser version
  • Description of the problem
  • Screenshot of the blank screen (if possible)

Summary

A blank screen on Trezor.io/Start is often a minor software or browser issue — not a hardware failure. By following the steps above, you can quickly identify and resolve the problem, whether it’s a browser setting, cache issue, or Trezor Bridge conflict.

Once resolved, you’ll be able to proceed with setup and manage your crypto securely via Trezor Suite.

Need help walking through any of the steps above? I can assist in real time. Just let me know.